Returns And Refunds Policy

Key Information

  • 30-day return period
  • Refunds processed within 14 days
  • No restocking fees
  • Exchanges available

Return window

You have 30 days from the delivery date to return items.

Return conditions

To be eligible, the item must:

  • Be unworn, unwashed, and unaltered
  • Include all original tags
  • Be in its original condition and packaging

Exceptions (not returnable)

For hygiene reasons, we do not accept returns of:

  • Worn or washed items
  • Altered items
  • Items without tags
  • Swimwear and underwear

How to return

  1. Request a return: Email info@aurelia-aus.com to register your return and receive instructions.

  2. Pack your items: Pack securely, preferably in the original packaging, and include a completed return form.

  3. Ship the parcel: Send it to the return address provided by email. We recommend a tracked shipment.

Return shipping costs

  • Our cost: If we sent the wrong item or the item arrived damaged, we will cover the return shipping.

  • Your cost: For all other reasons (for example, wrong size or change of mind), return shipping is at your expense.

Refunds

Once we receive and inspect your return, you will receive a full refund to your original payment method.
Please allow up to 14 days from receipt for processing.

Exchanges

You may request an exchange within 30 days of delivery. To start, email us at info@aurelia-aus.com with your order details.

To qualify, items must be unused, in their original condition and packaging, and include all tags as well as proof of purchase.

Please note that exchange requests made after the 30-day period cannot be accepted.

Questions?

Email info@aurelia-aus.com and we will be happy to help.