Shipping Policy

Free Shipping

We offer free standard shipping on orders of A$40 or more delivered within Australia. Orders below A$40 have a flat shipping fee of A$6.95. There are no hidden fees.

Shipping Area

We ship to addresses within Australia only.

Processing and Delivery Times

Orders are processed Monday to Friday on business days.
Processing time is 1 to 2 business days.
Estimated delivery time after dispatch is 3 to 7 business days, depending on the destination.
Total estimated time from order to delivery is 4 to 9 business days.
These time frames are estimates and may vary due to carrier delays, public holidays, or circumstances beyond our control.

Taxes and Duties

All prices are final. The amount shown at checkout is the total you pay.

There are no hidden costs, no extra taxes or duties at delivery, and no additional fees before or after your package arrives.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order has been dispatched.

Delivery Limitations and Delays

Rare delays can occur due to carrier disruptions, severe weather, or other events outside our control.
If this happens, we will keep you updated by email where possible.

Returns

If you would like to return or exchange an item, please see our Return and Refund Policy for full instructions.

Contact

Questions about your order or our shipping terms
Email info@aurelia-aus.com